Donut Robotics Cinnamon Guide vs. AeiROBOT AIMY: Which Hotel Service Robot Fits Better?
Two robots in guest-facing reception, guidance and service automation — compared on where their Robot24-listed capabilities overlap and where their operating focus differs.
September 21, 2026 by Business Desk Team
Introduction
Cinnamon Guide and AIMY are compared here because their Robot24 records place them in overlapping guest-facing reception, guidance and service automation roles. Cinnamon Guide emphasizes customer-facing service and reception, while AIMY emphasizes its listed task set. This comparison focuses on the listed use cases and capabilities rather than treating either specification sheet as a lab-tested benchmark.
At a Glance
| Metric | Cinnamon Guide | AIMY |
|---|---|---|
| Use cases | Retail; Healthcare; Hospitality; Elderly Care | Hospitality; Healthcare; Retail; Exhibition |
| Core functions | Visitor reception; Information desk; Customer guidance; Interactive kiosk; Queue assistance | Serves hotels, hospitals, airports, museums, shopping malls |
| Release year | 2019 | Not Publicly confirmed |
| Availability | Commercially Available | Commercially Available |
| Price | Contact Vendor | Approximately USD $50,000–70,000 |
| Brand | Donut Robotics Co., Ltd. | AeiROBOT Co. |
Capability and use-case data for robots is drawn from Robot24.com’s internal robot database.
How They Compare
Both are listed against healthcare, hospitality, retail.
• Cinnamon Guide emphasis: Visitor reception; Information desk; Customer guidance; Interactive kiosk; Queue assistance.
• AIMY emphasis: Serves hotels, hospitals, airports, museums, shopping malls.
• Release-year: Cinnamon Guide 2019; AIMY Not publicly known.
• Availability: Cinnamon Guide - Commercially Available; AIMY - Commercially Available.
• Price field: Cinnamon Guide- Not Publicly available; AIMY - Approximately USD $50,000–70,000.
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